Privacy Policy

1. Introduction

This Privacy Policy explains how personal data is handled when you use id3gb.com.

id3gb.com is a central cancellation page used to help individuals manage the cancellation of certain subscription services connected to particular brands, product memberships, or related subscription arrangements. The website has a narrow and specific purpose. It is designed to collect only the minimum contact information needed to help identify a customer record and pass that request to the relevant billing platform and, where necessary, onward to the relevant payment processor or service partner so that a cancellation can be reviewed and actioned.

This policy is intended to explain, in a clear and transparent way, what data may be collected, why it is collected, how it is used, who it may be shared with, how long it is kept for, and what rights individuals have in relation to their personal data. The ICO states that people have the right to be informed about how their personal data is collected and used, including the purposes of processing, retention periods, and who it is shared with.

id3gb.com is not a marketing website, an account management portal, or a general customer database. It is a service page intended to support cancellation administration only.

2. Who operates id3gb.com

id3gb.com is operated in connection with Payment Members Network Limited, whose company details are set out at the end of this policy. Public Companies House records show that Payment Members Network Limited is an active private limited company incorporated on 25 March 2024, with registered office address 3 Suite 9, Grosvenor House, 3 Chapel Street, Congleton, Cheshire, England, CW12 4AB.

For privacy queries, data requests, or questions about this policy, the contact email is:
[email protected]

3. Scope of this Privacy Policy

This Privacy Policy applies to personal data submitted through id3gb.com for the purpose of processing a cancellation request.

It applies only to the handling of personal data through this website and the limited cancellation workflow associated with it. It does not replace or override the separate privacy policies, legal terms, or operational notices of any third-party billing platform, payment processor, subscription provider, or partner organisation involved in the wider subscription service.

Where your personal data is passed to a third party so that a cancellation can be actioned, that third party may process your data under its own privacy policy, legal obligations, and retention practices.

4. The purpose of id3gb.com

The core purpose of id3gb.com is to provide a central point through which a customer can submit a cancellation request in relation to a supported subscription service.

The website is designed only to:

receive limited customer contact data;
use that information to help identify or match the relevant subscription or billing record;
pass the request to the relevant billing platform;
where necessary, pass the request onward to a payment processor or another service provider involved in managing the cancellation; and
support the practical administration of the cancellation request.

The website is not intended to collect data for profiling, audience building, advertising, email marketing, product recommendation engines, or unrelated commercial analysis.

5. The personal data collected

The personal data collected through id3gb.com is intentionally limited.
The website only accepts:

email address; and
phone number.

This limited approach reflects the purpose of the site. id3gb.com is intended to request only the information needed to help locate the relevant customer or subscription record and route the cancellation request to the appropriate platform or partner.

6. The personal data not collected through the website

As described, id3gb.com is not intended to collect unnecessary categories of personal data. In particular, the website is not designed to request or retain:

payment card information;
bank account details;
home address details;
date of birth;
identity document numbers;
account passwords or login credentials;
demographic profiling information;
marketing preferences;
browsing history for advertising purposes; or
special category personal data.

Users should not submit sensitive information through the cancellation page unless specifically asked to do so as part of a legitimate support process. If additional information is sent voluntarily and was not requested, it will only be handled where reasonably necessary for security, legal compliance, or managing the request.

7. How personal data is collected

Personal data is collected directly from the individual when they complete and submit the cancellation process on id3gb.com.

The data is not collected from advertising trackers, purchased marketing lists, or behavioural profiling tools through this website. The site is designed around direct user submission for a cancellation purpose only.

8. How personal data is used

The personal data submitted through id3gb.com may be used for the following purposes:

to receive and log a cancellation request;
to identify or help locate the relevant subscription, billing, or customer account;
to route the request to the appropriate billing platform;
to share the request with the relevant payment processor or operational service partner where required to action the cancellation;
to confirm, investigate, or administer the cancellation request where necessary;
to maintain security, fraud prevention, and the integrity of the cancellation process;
to comply with legal, regulatory, or audit obligations where applicable; and
to respond to enquiries connected with the cancellation request.

The information submitted through id3gb.com is not used for general marketing, remarketing, behavioural advertising, or unrelated commercial targeting.

9. Lawful basis for processing

UK GDPR requires organisations to identify a lawful basis for processing personal data. The ICO explains that organisations must choose the lawful basis that best fits the purpose and context of the processing.

For id3gb.com, the most relevant lawful bases are likely to include the following.

9.1 Contract

Where a customer asks for a subscription cancellation to be actioned, processing may be necessary to take steps requested by the individual in connection with the service relationship or subscription arrangement. The ICO states that the contract basis can apply where an organisation has a contract with the individual and needs to process personal data to comply with its obligations under that contract, or to take steps at the individual's request.

9.2 Legitimate interests

Processing may also be carried out on the basis of legitimate interests where this is necessary to operate a secure and effective cancellation process, provided those interests are not overridden by the rights and freedoms of the individual. The ICO explains that legitimate interests is often most appropriate where the use of personal data is reasonably expected and has a minimal privacy impact, although the organisation must still justify that basis and protect the individual's interests.

9.3 Legal obligation

In some cases, personal data may need to be processed or disclosed to comply with applicable laws, legal requests, regulatory requirements, accounting rules, fraud prevention requirements, or other compliance duties.

10. Data minimisation

id3gb.com is intended to follow a data minimisation approach. This means the website is designed to collect only the information necessary for the limited purpose of receiving and routing a cancellation request.

By restricting collection to an email address and phone number, the website aims to reduce privacy risk and avoid the accumulation of unnecessary personal data.

11. Data sharing

To fulfil the purpose of the cancellation page, personal data submitted through id3gb.com may be shared with selected third parties where that is necessary for the cancellation process.

These third parties may include:

relevant billing platforms;
payment processors;
subscription administration partners;
service providers supporting cancellation operations;
technical or hosting providers where strictly necessary to support the secure operation of the page; and
legal, regulatory, professional, or enforcement bodies where disclosure is required by law or reasonably necessary to establish, exercise, or defend legal rights.

The website does not use submitted personal data for onward sale to data brokers or unrelated marketing organisations.

12. Sharing with billing platforms and payment processors

A key feature of id3gb.com is that the website acts as a routing mechanism. The information submitted is intended to be shared with the billing platform relevant to the subscription and, where necessary, the payment processor or associated service provider that is able to identify the customer's subscription and action the cancellation.

This means that the website itself is not intended to use the data for a separate standalone commercial purpose. Its role is administrative and functional. The personal data is collected only so that the appropriate third-party systems can use it to locate the correct subscription arrangement and process the requested cancellation.

Once passed to those third parties, the handling of the data may be subject to their own contractual, operational, legal, regulatory, and retention requirements.

13. Storage of personal data

As described, id3gb.com does not store customer data for broader business use and does not maintain customer data for any purpose unrelated to the cancellation workflow.

The website is intended only to receive the limited information required and pass that information to the relevant billing platform and, where applicable, payment processor or related service provider.

Where limited technical handling, short-term transmission, security buffering, or operational processing is necessary to ensure the request is received and routed correctly, that handling should remain limited to what is reasonably necessary for the functioning and security of the process.

14. Retention of personal data

id3gb.com is not intended to operate as a long-term customer database.

Personal data submitted through the cancellation page should only be retained for as long as needed to:

receive and route the request;
ensure the request reaches the relevant third party;
resolve immediate operational issues;
investigate misuse, fraud, or abuse of the service where necessary; or
comply with legal, regulatory, or evidential obligations.

Where personal data is shared with a billing platform or payment processor, that organisation may retain data in accordance with its own retention rules and legal requirements.

15. Cookies and tracking technologies

As described, id3gb.com does not capture cookies and does not use the site to collect information for analytics profiling, advertising, or marketing purposes.

In particular, the site is not intended to use cookies or similar technologies for:

advertising personalisation;
remarketing;
audience profiling;
campaign attribution; or
broader marketing analytics.

If that changes in future, this Privacy Policy should be updated before any new tracking or cookie-based processing is introduced.

16. No marketing use of submitted data

Personal data submitted through id3gb.com is not collected for marketing purposes.

This means the website is not intended to:

add users to marketing mailing lists;
send promotional SMS or email campaigns based on cancellation submissions;
create lookalike audiences;
track users across websites;
generate sales leads; or
profile customers for future advertising.

If an individual receives communications from another organisation after their data has been shared for cancellation purposes, that communication will be governed by the practices and legal responsibilities of the party sending it.

17. Accuracy of personal data

Individuals should take reasonable care to ensure that the email address and phone number they submit are accurate and relate to the subscription they wish to cancel.

If incorrect or incomplete information is submitted, the cancellation request may be delayed, may not be capable of being matched to the correct account, or may require additional verification by the relevant billing platform or payment processor.

18. Security of personal data

Appropriate technical and organisational measures should be used to protect the limited personal data handled through id3gb.com against unauthorised access, misuse, disclosure, alteration, or destruction.

Although the website aims to minimise the amount of personal data processed, all internet-based services carry some inherent security risk. Users should therefore submit only the information requested and avoid entering unnecessary or sensitive information into the cancellation form.

Where third-party billing providers, payment processors, or technical service partners process the data, they are expected to apply their own appropriate security measures in line with their legal and operational obligations.

19. International transfers

Some billing platforms, payment processors, hosting providers, or technical partners may operate in jurisdictions outside the United Kingdom.

Where personal data is transferred internationally, appropriate safeguards should be used where required under applicable data protection law. This may include adequacy regulations, contractual protections, or other lawful transfer mechanisms suitable to the circumstances.

If a user requires more information about how an international transfer relevant to their cancellation request is handled, they may contact [email protected].

20. Automated decision-making and profiling

id3gb.com is not intended to use personal data for automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

The ICO explains that UK GDPR contains specific provisions relating to automated individual decision-making and profiling. id3gb.com is intended to function as a practical routing and cancellation page rather than a profiling system.

21. Children's data

id3gb.com is not designed for use by children and is intended for adults managing their own subscriptions or service arrangements.

The website does not knowingly seek to collect data from children. If it is believed that a child has submitted personal data through the site, the matter should be raised promptly using the contact details in this policy so it can be reviewed.

22. Your rights

Under UK data protection law, individuals may have a number of rights in relation to their personal data. The ICO explains that these include the right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing in certain circumstances, the right to object in certain circumstances, and rights related to automated decision-making.

Depending on the circumstances, you may have the right to:

request access to your personal data;
request correction of inaccurate or incomplete information;
request deletion of personal data where there is no lawful basis to continue processing it;
request restriction of processing in certain cases;
object to certain types of processing;
request further information about how your data has been used; and
complain to the Information Commissioner's Office.

Because id3gb.com operates as a limited routing page and may pass your information to billing platforms or payment processors, some requests may need to be handled by, or coordinated with, the organisation that holds the main subscription record.

23. How to exercise your rights

If you want to make a privacy request, ask a question about this policy, or raise a concern about how personal data has been handled through id3gb.com, you can contact: [email protected]

When making a request, you should include enough detail to identify the issue or the data concerned, but you should not send unnecessary sensitive personal information.

24. Complaints

If you have concerns about how your personal data has been handled, you can contact the business first using the contact details above.

You also have the right to complain to the Information Commissioner's Office, which is the UK regulator responsible for data protection matters. ICO guidance confirms that individuals can raise complaints about the handling of their personal data.

25. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect legal, operational, technical, or business changes affecting id3gb.com.

Where the policy is updated, the latest version made available on the website should be treated as the current version. The date at the top of this policy indicates when it was last revised.

26. Contact details

For all privacy, cancellation-related data queries, or policy questions, please contact:
[email protected]

Company name: Payment Members Network Limited
Company number: 15592737
Registered office: 3 Suite 9, Grosvenor House, 3 Chapel Street, Congleton, Cheshire, England, CW12 4AB