Terms & Conditions
1. Introduction
These Terms & Conditions govern your access to and use of id3gb.com.
id3gb.com is a limited-purpose cancellation page designed to help individuals submit cancellation requests in relation to certain subscription services connected to supported brands, memberships, or related subscription arrangements.
By using id3gb.com, you agree to these Terms & Conditions. If you do not agree, you should not use the website.
2. Who operates the website
id3gb.com is operated by:
Payment Members Network Limited
Company number: 15592737
Registered office: 3 Suite 9, Grosvenor House, 3 Chapel Street, Congleton, Cheshire, England, CW12 4AB
In these Terms, "we", "us", "our" and "id3gb.com" refer to Payment Members Network Limited. (Find and Update Company Information)
3. Purpose of the website
The website exists for a specific administrative purpose only. Its role is to:
- receive limited contact information from an individual seeking to cancel or, where available, pause a supported subscription;
- help identify the relevant customer, billing, or subscription record;
- route or pass the request to the relevant billing platform, payment processor, subscription administration partner, or related service provider; and
- support the practical administration of that request.
The website is not intended to be:
- a general customer account portal;
- a payment collection page;
- a general customer support platform;
- a marketing website;
- a product recommendation service; or
- a general customer database.
4. Who may use the website
You may use id3gb.com only if:
- you are seeking to cancel or manage your own subscription, or you are authorised to act on behalf of the relevant account holder;
- you provide accurate and complete information to the best of your knowledge; and
- you use the website lawfully and in good faith.
You must not use the website to submit false, misleading, speculative, malicious, abusive, or unauthorised requests.
5. The website's limited role
id3gb.com acts as a cancellation facilitation and routing page only.
Use of the website does not mean that id3gb.com is the provider of every underlying subscription service connected with the request. In many cases, your subscription may be administered, billed, fulfilled, or supported by third-party billing platforms, payment processors, subscription managers, or related service providers.
Our role is generally limited to receiving the information submitted through the website and helping route the request to the relevant platform or service partner.
6. Information submitted through the website
The website is intended to collect only limited information needed to support the cancellation process, including:
- email address; and
- where relevant to the request or support process, phone number.
You should not submit sensitive, excessive, or irrelevant information through the cancellation page.
If you provide information that was not requested, we may ignore it, delete it, or process it only where reasonably necessary for security, compliance, legal reasons, or handling your request.
7. How the request process works
When you submit a request through id3gb.com, the information you provide may be used to help locate the relevant subscription, billing, or customer record and pass the request to the appropriate third party for review and action.
Submitting a request through the website does not itself guarantee that cancellation or pause has been completed instantly.
A request will generally only be treated as complete once it has been successfully received, matched, and actioned by the relevant system, service provider, or operational process.
Where the information submitted cannot be matched to a relevant account, the request may fail, be delayed, or require further review or follow-up.
8. Confirmation of cancellation or pause
Where a request is successfully actioned, confirmation may be sent by:
- email; and/or
- SMS.
It is your responsibility to ensure that the contact details you provide are accurate and accessible, and to check your junk or spam folder where relevant.
9. No guarantee of immediate processing
Although the website is intended to help users manage cancellation requests, we do not guarantee:
- that every request can be matched successfully;
- that every request can be processed immediately;
- that third-party billing or subscription systems will action requests instantly;
- that cancellation or pause will take effect at the exact moment of submission; or
- that any particular refund, service outcome, or billing result will apply.
Processing times may depend on account matching, third-party systems, operational checks, support hours, fraud controls, and technical factors beyond our reasonable control.
10. Third-party platforms and service providers
To fulfil the purpose of the website, your submitted information may be shared with third parties involved in the relevant subscription process, including:
- billing platforms;
- payment processors;
- subscription administration partners;
- technical service providers;
- hosting or infrastructure providers where necessary; and
- legal, regulatory, professional, or enforcement bodies where required by law or reasonably necessary.
We are not responsible for the separate terms, privacy practices, retention periods, service availability, or operational rules of third-party providers involved in the underlying subscription service.
11. Accuracy of information
You are responsible for ensuring that the details you submit are accurate and relate to the subscription you wish to manage.
If incorrect, incomplete, outdated, or mismatched information is provided, the request may be delayed, rejected, or routed incorrectly.
We are not liable for delays or failures caused by inaccurate information submitted by you.
12. Acceptable use
You must not:
- use the website for any unlawful purpose;
- impersonate another individual or entity;
- submit fraudulent or abusive requests;
- attempt to interfere with the website's functionality or security;
- upload viruses, malicious code, bots, scripts, or harmful material;
- scrape, copy, harvest, or reuse website content or data without permission; or
- attempt to gain unauthorised access to connected systems or data.
We reserve the right to restrict, suspend, or block access to the website where we reasonably believe it is being misused or where necessary for security, maintenance, legal compliance, or operational integrity.
13. Website availability
We do not guarantee that id3gb.com will always be available, uninterrupted, secure, or free from error.
We may suspend, change, withdraw, or restrict access to all or part of the website at any time for operational, technical, legal, security, or maintenance reasons.
14. No advice
The website is provided for practical cancellation administration only.
Nothing on id3gb.com constitutes legal advice, financial advice, regulatory advice, or any other professional advice. You should not rely on website content as a substitute for obtaining advice relevant to your own circumstances.
15. Intellectual property
Unless otherwise stated, all content on id3gb.com, including text, layout, branding, graphics, logos, page design, and other materials, is owned by us or licensed to us.
You may use the website only for your own lawful personal use in connection with a genuine cancellation or pause request.
You must not copy, republish, modify, distribute, exploit, or create derivative works from website content without our prior written consent, except where permitted by law.
16. Privacy and cookies
Your use of the website is also subject to our:
- Privacy Policy
- Cookies Policy
These documents explain how personal data is handled and how cookies or similar technologies may be used on the website.
17. Limitation of liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
Subject to that, and to the fullest extent permitted by law, we are not liable for:
- indirect or consequential loss;
- loss caused by inaccurate or incomplete information submitted by you;
- delays caused by third-party billing, payment, or subscription systems;
- website downtime or technical interruption;
- failed delivery of email or SMS confirmation caused by mailbox, phone network, or other third-party technical issues outside our reasonable control; or
- any loss arising from your use of, inability to use, or reliance on the website beyond its intended limited purpose.
Nothing in these Terms affects any rights you may have under applicable consumer law.
18. Security
We take reasonable steps to help protect the website and the limited data handled through it, but we do not guarantee that the website will always be free from vulnerabilities, bugs, or security incidents.
You should use the website responsibly and submit only the information requested.
19. Changes to these Terms
We may update these Terms & Conditions from time to time to reflect legal, technical, operational, or business changes.
The latest version made available on the website will apply from the date shown at the top of the page.
20. Governing law and jurisdiction
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.
21. Contact
If you have any questions about these Terms & Conditions or the operation of the website, you can contact:
